Terms &
Conditions.

About these terms

These Terms and Conditions ("Terms") apply to all hire agreements and purchases made through Man About Town ("we", "us", "our"), trading at 325 Pitt Street, Sydney NSW 2000. By proceeding with a booking, fitting or purchase, you agree to be bound by these Terms.

These Terms are governed by the laws of New South Wales, Australia. Nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law, which cannot be excluded.

Our hire service

Man About Town provides formal menswear hire including tuxedos, dinner jackets, morning suits, lounge suits and associated accessories. Garments are hired for a fixed period and remain the property of Man About Town at all times.

Our collection is available for inspection and fitting by appointment at our showroom. We recommend booking a fitting at least four weeks before the occasion. For weddings and group hire, we recommend six to eight weeks' notice.

Appointments and fittings

Appointments can be requested online or by telephone. We will confirm your appointment time in writing. Please arrive at the agreed time — we allocate dedicated fitting periods to each client and late arrivals may reduce your available time.

If you need to reschedule, please give us at least 24 hours' notice. Walk-ins are accommodated subject to availability but cannot be guaranteed.

For group hire (weddings and formals), we recommend that all members of the party attend a fitting together wherever possible. Where this is not practical, measurements can be submitted in advance and a final adjustment fitting will be conducted on or close to the collection date.

Hire period and collection

The standard hire period is three days: garments are collected the day before the occasion and returned by 11:00am on the next business day following the occasion.

Collection and return must be made in person at our showroom at 325 Pitt Street, Sydney NSW 2000, during trading hours. Garments are not dispatched by post or courier.

Extended hire periods may be available on request and will incur an additional daily charge, agreed in writing at the time of booking.

At collection, all garments are inspected and presented in clean, pressed condition. Please inspect your hire on collection and advise us immediately of any concerns before leaving the showroom.

Pricing and payment

Hire prices are as quoted at the time of booking. All prices are in Australian dollars and inclusive of GST.

Full payment is due at the time of garment collection. We accept cash, EFTPOS, Visa and Mastercard. American Express is not accepted.

A refundable security bond may be required at the time of collection and will be returned upon the satisfactory return of all hired items.

For group bookings, a non-refundable deposit may be required to secure dates. The balance is due at collection.

Alterations

Standard alterations — trouser hem, waist suppression and sleeve length — are included in the hire price and carried out by our in-house alterations team following your fitting.

Alterations are made to the hire garment for the duration of your hire and are reversed on return. You are not entitled to keep any altered garment.

Non-standard alterations (significant structural changes) are not available on hire garments. If you have particular requirements, please discuss these with us at the time of fitting and we will advise on what is possible.

Returns

All hired items must be returned to our showroom by 11:00am on the first business day after the hire event. Items to be returned include all garments, shirts, ties, cufflinks, pocket squares, belts, braces and shoes provided as part of the hire.

Please do not dry clean, press or launder hire garments before returning them. We handle all cleaning in-house and this is included in the hire price. Attempting to clean a hire garment may damage it and could result in a damage charge.

If you anticipate a late return, please contact us as soon as possible.

Damage, loss and soiling

You are responsible for the care of all hired items from the time of collection until they are returned to us and inspected. Minor wear consistent with normal use is expected and is not charged. The following will attract additional charges:

• Rips, tears or burns — charged at cost of repair or, where the garment cannot be repaired, the replacement cost of the garment
• Lost accessories (cufflinks, tie pins, pocket squares) — charged at replacement cost, quoted on return
• Lost or unreturned garments — charged at the full replacement value of the garment

We will advise you of any charges at the time of return inspection and provide an itemised account. Disputed damage charges should be raised with us in writing within five business days of return.

Cancellations and refunds

If you need to cancel or reschedule your hire booking, please notify us as soon as possible. Our cancellation policy is:

• More than 14 days before collection: full refund of any deposit paid
• 7–14 days before collection: 50% of the hire price is retained
• Less than 7 days before collection: the full hire price is retained

Where a booking is cancelled due to a significant change in circumstances beyond your control (illness, bereavement, venue cancellation), we will consider each case on its merits. Please contact us promptly with relevant details.

If we are unable to fulfil your booking due to circumstances on our side, we will provide a full refund of any amounts paid.

Purchases and bespoke tailoring

Where garments are purchased outright (rather than hired), standard Australian Consumer Law guarantees apply. Purchased garments are eligible for a refund or exchange where they are faulty, not as described, or fail to do what they were sold to do.

Change-of-mind returns on purchased garments are accepted within 14 days of purchase, in unworn, unaltered condition with original tags attached. A store credit will be issued.

Bespoke and made-to-measure garments are non-refundable once production has commenced. Any concerns about a bespoke garment should be raised at the final fitting, at which point we will remedy any fitting issue at no additional cost.

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with our services, you are entitled to cancel your service contract and receive a refund for the unused portion, or to compensation for the reduction in value of the service below the price paid. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion.

Limitation of liability

To the extent permitted by law, our liability to you for any loss or damage arising out of or in connection with these Terms or the provision of our services is limited to the amount paid by you for the relevant hire or purchase.

We are not liable for any indirect, special or consequential loss, including loss of enjoyment or opportunity, arising from late delivery, unavailability of a specific garment, or any circumstance beyond our reasonable control.

Changes to these terms

We may update these Terms from time to time. The version published on our website at the time of your booking is the version that applies to your hire. We will notify you of any material changes to these Terms for existing bookings.

Contact

Questions about these Terms should be directed to the atelier:

• Man About Town
  325 Pitt Street, Sydney NSW 2000
• Telephone: 02 9264 1804
• Email: info@matsuithire.com.au